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When will I receive
Arrival Instructions?
All Arrival Information will
be sent to you by email approximately 10 days before you are due to arrive. You
should make sure that we have your correct email address at all times - unless
we are informed otherwise, all documentation will be sent to the email address
you gave us on your original Booking Form. The Arrival Information will include
details of how to find your property, along with the telephone numbers to be
used if you have a problem whilst you are staying with us.
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What time can I enter
my Villa or Apartment?
You should expect to be able to enter your
property at 1400 hours. If the villa is larger than 4 bedrooms then this time
will be 1600 hours. At our resorts such as 'Fairways', 'MQ Club' and 'Rocha
Brava' the arrival time is advised separately and you should refer to the
website for this information. Departure from the property is at 1000 hours
unless we have agreed to an extension. In reality we will always do our best to
get you in to your property as early as possible - even if that means using only
certain rooms whilst the maids complete their work.
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Is Truly algarve a
member of ABTA & ATOL?
ABTA is a profit making association which 'Travel Package
Holiday Companies' (ie: companies offering a combination of services such as
accommodation and flights) are required by law to be members of.
Accommodation only suppliers, such as Truly
algarve, are not required to be members of this association. An ATOL is a
license number held by companies which offer to supply flights. Truly algarve
has many years experience in offering its accommodation - and only its
accommodation - to its customers. We advise all clients to book their flights
directly with their chosen airline.
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Will you send me my
Account Statement, Arrival Instructions, & other documentation by post?
No. All documentation will be
sent by email unless you specifically request it is sent in another format.
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Are Towels & Linen
provided?
Yes, all of our properties
are fully equipped with towels & linen which will be changed during your stay.
We do not provide beach towels, or any towel that you may wish to use outside of
the property (around the pool for example) and you must bring these with you. If
you use one of the towels provided by use outside of the property you may be
charged an additional amount for professional laundering. We do not normally
provide linen for cots, but we will do so upon request.
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Can we arrange car hire &
airport transfers?
Yes we can. The grey menu bar at
the top of every webpage has an option for 'car hire' and if you click on the
Link to 'Vehicle Info' you will be able to view the type of vehicles we are able
to pre-book for you, and the prices. We can also arrange transfers to and from
Faro Airport, and if you would like a fixed quotation for these please email
admin@villa-in-algarve.co.uk> quoting your Booking Reference Number. Please
remember that we will need your full flight details, and re-confirmation of the
number of adults and children in your party.
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the Questions>
Will my Villa or
Apartment have an iron & board?
Yes, normally there will be an
iron & board in all Villas. For Apartments please email us to confirm this
availability. In your Villa, if there is not, then please call the property
Manager whose details you will have been given in your 'Arrival Instructions'
document - they will be happy to supply one.
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the Questions>
Does my property have
maid service?
Yes. You should refer to the
web page of the property you have reserved for specific information on the
number of visits per week your maid will make. Please note that the maid is
there for general cleaning only, and will not wash up after you or launder your
cloths unless you make a special arrangement in advance.
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Is a 'Welcome
Pack' provided?
Unless otherwise stated on the property description pages,
we do not provide
as standard a 'Welcome Pack' but if you would like some basic provisions
available when you arrive please email
admin@villa-in-algarve.co.uk>. Please quote your Booking Reference Number
and include a small shopping list. We will then do our best to make sure the
items are available when you arrive, and you will be able to pay our local
representative when they call to meet with you.
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the Questions>
Are cots & high chairs
available?
Yes, in most villas we can supply cots and high
chairs for a small additional charge to cover the extra maid service,
transportation, and maintenance. You should check before making your reservation
that the property you have in mind is suitable for infants and the supply of a
cot.
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the Questions>
When will my
Security Deposit be returned, and how?
If you have paid your Security Deposit prior to
your departure to the Algarve then this will be returned to you within 14 days
after you depart the Algarve. The payment is normally made by cheque, but you
can request that it is returned to you as a BACS transfer if you have a UK bank
account. You should contact
accounts@villa-in-algarve.co.uk,
quoting your Booking Reference Number, if you wish the return to be made by bank
transfer.
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the Questions>
Are pets
allowed?
Unfortunately it is Company policy
not to allow pets of any kind to stay in or at our properties.
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